our values
mission
To help organizations make substantial enduring improvements in performance and to build a great firm that attracts, develops, motivates and retains outstanding people.
client success is our success
Helping our clients solve the most intractable problems facing governments, organizations and private institutions is our primary objective. We believe that delivering against this promise requires the most talented staff. This is why our focus is on delivering the absolute best consultants to solve the toughest challenges. In order to do that, five key principles are part of our firm’s core DNA:
professionalism
We focus on remaining calm in the face of difficult client situations. We believe in delivering the absolute best without compromising our integrity. Our client assignments focus on establishing effective cross-functional and integrated client teams while respecting local culture and traditions.
trustworthiness
We don’t focus on promoting our own work. We don’t reveal privileged client information. We focus on delivering practical solutions to real client challenges
client service
This does not mean doing what ever the client requests. Our focus is on constantly raising and exceeding the standard set for client expectations.
objectivity
Remaining a trusted advisor to our client is the firm’s highest ideal. We recognize that independence and objectivity can sometimes prove unpopular. However, we pledge to always provide our clients with a practical, honest, achievable solutions based on sound analytic reasoning.
stewardship
As a firm, we believe that wise management of our internal financial and physical resources is critical to our financial success. We bring this same mindset to every client engagement and expect that every one of our advisors will respect deliver each engagement as cost effectively as possible.